FAQ

While massage has become a regular part of everyday life for many people, there are still a lot of frequently asked questions regarding this practice, and massage therapy in general. Here are a list of some of the most common questions.

This is YOUR session. Speak up!

Why is this so important? If you want anything changed, such as pressure, areas worked, position, or if you are too hot or too cold, we encourage you to speak up! You will not hurt the therapist’s feelings by asking for something that will make you more comfortable. Your therapist wants this to be the best experience for you to relax and enjoy. Also, what you requested in one session may be different in another. If you had a full body massage last time you had a session, but this time you only want your back/neck/shoulders/arms worked, it’s perfectly fine to ask. You will enjoy your sessions so much more!

What should I expect during my first massage therapy visit?

Your massage therapist may require you to fill out a health history form. Afterward the therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed, and to determine if massage is appropriate for you. Your massage therapist may perform certain assessments and testing to evaluate your condition and to see if you have any presenting complaints.

It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies so the therapist is aware if he/she needs to use a different oil or lotion during the session.

Do I have to be completely undressed?

You should undress to the level you are comfortable. For a full body massage, most get completely undressed. However, if you will be more comfortable during the session if you leave your underwear on, that’s fine. The therapist will work around the clothes you left on as best as he/she can. If removing all your clothes makes you too nervous and unable to relax, then you are not getting the optimal benefit from the session. Your massage therapist will give you privacy to undress and get comfortable on the table. If you prefer to stay fully clothed, then we recommend you explore the Thai massage options.

Do I have to cover myself with a sheet or towel?

This is known as draping and depends on the therapist and in some cases, the law. The vast majority of therapists will insist on draping – and all our therapists do. Once you are undressed and on the table under the drape, the therapist will only uncover the part of your body being worked on. The genitals (women and men) and breasts (women) will not be uncovered. If the therapist is going to work on a woman’s abdomen, a second towel or sheet will be used to cover the breasts so the main sheet or towel can be moved to expose the abdomen.

What do I do during a massage treatment?

Make yourself comfortable. If your therapist wants you to adjust your position, she/he will either move you or will ask you to move what is needed. Otherwise, you are welcome change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It’s up to you. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.

How long will a massage treatment last?

The average full-body massage treatment lasts approximately one hour. A half-hour appointment only allows time for a partial massage session, such as neck and shoulders, back or legs and feet. Many people prefer a 60 to 90-minute session for optimal relaxation. Always allow relaxation time prior to and after the session.

Will the massage hurt?

This depends on the type of massage and the depth of the strokes. A light, relaxing massage that doesn’t probe very deep into the muscles, shouldn’t hurt. With that being said, there is a ‘feels good’ hurt and an ‘ouch, stop it’ hurt. A good massage, even a really deep tissue massage, should always stay in the ‘feels good’ hurt range. Pain can be an indication that the muscle is possibly injured or inflamed and pressure should be adjusted. Also, pain can cause you to tighten up and negate the relaxing effects of the massage. The most effective and deepest massage always works with your body’s natural response, not against it.

How often should I get a massage?

This varies from person to person. If you are just looking for some occasional relaxation, then a session every 3-6 weeks may be fine for you. However, if you are looking to address a specific condition, then it is recommended to go more frequently at first and then slowly taper down to a maintenance schedule. Frequency of sessions and your desired results should be discussed with your massage therapist after your treatment when he/she has a better hands-on understanding of your particular muscular issues.

If I want a really deep massage shouldn’t I see a male therapist?

The answer is NO. There is a perception that men give deeper massages than women. This is a myth. While some men do give a deeper massage, there are men who prefer to not work so deep. The same holds true for women. It is a matter of style, training, and therapist preference. Some therapists prefer not to give really deep sessions while others specialize in this area. If you are looking for a deep massage, it is best to simply ask the therapist if she/he does this type of work. And of course, during your session it is perfectly ok to give the therapist feedback if you would like a lighter/deeper pressure. It’s your session!

Can I talk during my session?

Sure, if you’d like to talk go right ahead. The important thing to remember is that this treatment is all about you relaxing and enjoying the experience. Many therapists discourage talking in hopes that you will relax, let your mind float free and enter a state of massage bliss. In many instances, people may feel more relaxed starting off talking, and as the massage progresses, enter quiet states of relaxation.

The important issue here is that there are times when you need to speak up. If the therapist is doing anything to make you uncomfortable, you should let her/him know immediately. Also, let him/her know if you get too warm or too cold, if the room is too bright, or if the pressure needs to be changed (lighter or deeper). If something is not working for you – speak up!

Do I have to listen to whale calls or flutes during my massage?

No. (Not that there’s anything wrong with that.) While many therapists play slower, quieter, ‘new age’ type music, you can choose to have different music or no music at all. Studies have shown that music at under 60 beats-per-minute has a calming, relaxing effect on the body and therefore can enhance your experience. However, while this may be true, any music you like to listen to while you relax can be listened to while you get a massage. If it relaxes you and you enjoy it at home, why wouldn’t it do the same during your treatment? Ask your therapist what music he/she has to offer or if it is ok to bring your own from home.

How will I feel after my massage treatment?

Most people feel very relaxed. Some experience a significant decrease or freedom from long-term aches and pains. Many feel a little slowed down for a short period and then notice an increase of energy, heightened awareness, and increased productivity which can last for days. If you received a deep massage, you may be slightly sore the next day – much like a good workout at the gym. Sometimes a hot shower, or a soak in the tub can ease this soreness. If you had a Lymphatic Drainage Massage, you will want to make sure to drink plenty of water over the next day or two. This allows your body to stay hydrated and flush anything out that may have been released during your massage.

How many sessions will I need?

Every person is unique and every condition is unique to each person. It may take one session or it may take several. You and your therapist will be able to talk more specifically about this after your first session and he/she has had a chance to evaluate your body’s tissues.

When should I not get a massage?

In our opinion, there are few conditions which would prevent you from enjoying massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection. That’s it.

There are many other conditions in which your therapist may need to adapt his/her techniques (i.e. arthritis or osteoporosis) or avoid an area completely (i.e. cuts or burns). With some conditions it is a good idea to get an approval from your physician before you receive massage (cancer, certain heart conditions, pregnancy). This doesn’t mean you can’t get massage. But its always better to err on the side of caution.

What if I get an erection during my massage?

Sometimes it happens. Yet, most men avoid massage for fear this will happen to them. Or, they get a massage but are unable to relax because of this fear. But there is no reason to be embarrassed. Sometimes men get an erection during a non-sexual, therapeutic, full body massage. Touch administered to any part of the body can activate the parasympathetic nervous system, which can result in a partial or complete erection. An educated, professional massage therapist understands this and it will not be an issue for him/her. If you are still concerned, I recommend wearing more fitted underwear (briefs or boxer briefs) which provide more support than traditional boxers.

Note: If the therapist feels that the session has turned sexual for the client, male or female, he/she may stop the session to clarify the client’s intent, and may decide to end the session immediately.

Do you accept insurance?

We do not accept insurance at this time; however, we are happy to provide billing codes and advice for filing with your insurance company.

What is your cancellation policy?

If you are unable to keep your appointment, we ask that you give us as much notice as possible.  This allows us to find a more convenient time for you as well as fill your time slot with another client.

All cancellations must be received at least 24 hours before the start time of your appointment either by emailing us at rockwallmedicalmassage@gmail.com, texting 469-348-8567, or by calling 214-686-3650 and leaving a message.  All appointments cancelled with less than 24 hours notice are subject to a cancellation fee equal to the full price of your scheduled service.  No shows will also be subject to the full fee for the service booked.  Rebook discounted appointments rescheduled or cancelled within 24 hours of the appointment will revert to the full price.

We understand that unexpected circumstances do arise.  If you are ill or running a fever, we will happily reschedule your appointment at no charge. This is for your well-being as well as our therapists and other clients.  For all other emergency cancellations, cancellation charges are at management’s discretion.

Thank you for understanding that our time is our livelihood.